Multifactor Authentication (MFA) is now required to access Can-Grant. You will be prompted to set this up when you log-in, with step by step instructions provided.
NHMRC's Sapphire system uses the same platform as Can-Grant. For troubleshooting, the NHMRC MFA guide may be of assistance (https://www.nhmrc.gov.au/funding/sapphire/multi-factor-authentication-sapphire) or reach out to us at grants@canceraustralia.gov.au.